Careers

Framingham-based OpenMobile World Wide is the creator of ACL�, Application Compatibility Layer. ACL is a powerful technology that provides access to 500,000+ Android Apps on any Operating System. In a highly competitive marketplace for mobile devices, it's difficult to launch a successful new device without hundreds of thousands of Apps and a vibrant Apps ecosystem. OpenMobile solves that problem by enabling OEMs to ship their devices (Smartphones, Tablets, STBs, Connected TVs, IVI Systems) with a powerful Apps ecosystem on day one!

OpenMobile is seeking talented Director of Customer Services to join our team!

Job Responsibilities:

Define, Implement, and evolve OpenMobile's customer services strategy.
Select and implement a scalable, world-class multi-channel help desk infrastructure, including leading edge self-help and live-support modes.
Establish a technical support center in our MA headquarters office.
Attract, hire, develop, manage, and retain top level customer service engineers.
Develop 24x7 support capabilities to ensure high severity incidents are managed around the clock to meet customer needs.
Manage the daily customer support operations
Define, implement, monitor, and share customer service metrics that ensure a high-quality customer experience.
Identify key customer incident trends and provide continuous feedback to Product Management and Development teams

Required Experience and Qualifications:

Experience in building customer support organization from ground up is preferred.
Experience with multiple support channels, including an understanding of the scalability and cost effectiveness of web channels is required.
Experience with managing customer services for software products is required � experience with mobile app-related products is a major plus.
Strong technical knowledge of operating systems (Linux, Windows) is required � experience with mobile operating systems (Android, WebOS, Tizen, Windows RT, etc.) is a major plus.
Mobile App knowledge in terms of end-user experience with installing, running, and obtaining technical support for mobile apps via app stores, app developers, or support communities.
Minimum Bachelor�s Degree in Engineering or Computer Science.
10 years� experience in high technology products and services solution delivery required.
5 years� experience in directing/managing a customer services team required.

Desired Skills and Aptitude:

Must bring a positive, high energy, self-starting, risk-taking, get-it-done attitude.
Outstanding customer-facing skills - must exude technical credibility and trustworthiness in every interaction with team and customers.
Outstanding communication skills � must be comfortable representing the company position in front of key individuals from very large customers.
Exceptional negotiation, presentation and listening skills - must have business maturity necessary to give high-quality input to senior management meetings.
Demonstrated management skills � must have a good track record in recruiting and developing great people and great teams.
Pragmatic troubleshooting skills � must have the ability to grow a customer services team that employs common sense, good scientific method, and good engineering approaches to problem-solving.

OpenMobile is seeking a talented Controller to join our team!

This position reports to the Chief Financial Officer and will need to be hands-on from day one. The Controller will be a key advisor and partner to the CFO and should be able to own and execute many aspects of the company�s accounting and finance responsibilities without much guidance. This is a challenging role that will be rewarding both personally and professionally.

Responsibilities
The Controller will perform or oversee the following:

Contribute to and oversee monthly close process
Prepare and journalize accounting transactions
Evaluate and interpret accounting pronouncements, including revenue recognition specific to software companies
Prepare external reports required under third party contracts
Assist in the preparation of reporting materials for the Board of directors and Investors
Provide information and analyses to CFO and assist in preparation of certain internal reporting materials
Manage the annual audit process including preparation of audited financial statements with footnote disclosures
Assist in the completion of the corporate tax returns
Billings, collections, and treasury responsibilities as necessary
Establish internal controls
Hire, train, manage, and mentor accounting team
Corporate payroll and benefits

Experience and Education

Combined 7+ years public and corporate accounting experience
CPA, Master of Accountancy, or MBA strongly preferred
Extensive knowledge of GAAP, specifically related a technology company
Experience as hands-on accounting manager or Controller a plus
Experience managing the corporate audit process
Experience executing and accounting for M&A and financing activities, including 409a valuations and others
Experience with international currencies a plus
Proven ability to perform in unstructured, start-up culture
Extensive working knowledge of accounting software, primarily Quickbooks
Proficient with Windows operating system, including Excel, Outlook, Explorer, Word and Power Point
Knowledge of internal control policies and procedures
Experience with Sarbanes-Oxley a plus

Personal and Intangibles

Positive attitude and proactive approach
Strong organizational skills and attention-to-detail
Strong analytical, financial, interpersonal and management skills
Strong verbal and written communication skills
Strength in identifying accounting talent and developing staff
Ability to multi-task and prioritize tasks
Ability to troubleshoot and problem solve
Ability to write reports, business correspondence and procedural manuals
Ability to prepare materials and facilitate presentations effectively for groups of managers, clients, customers, and the general public

OpenMobile is seeking a talented Engineering Project Manager to join our team!

OpenMobile is seeking a driven Project Manager to perform a lead role in managing the core and customer specific implementations of our ACL software solution. The selected Project Manager must create and maintain complete control of project schedules, resolving problems as they arise, building mitigation plans as needed, and provide management with project updates.
The ideal candidate will possess the following experience/skill sets:

Minimum seven years� experience managing software implementations doing the following:
Creates and executes project work plans and revises them as appropriate to meet changing needs and requirements
Manages day-to-day operational aspects of a project and scope
Enforces company methodologies / procedures
Reviews deliverables prepared by team before passing to internal / external clients
Prepares for project reviews
Minimizes project exposure and risk
Ensures project documents are complete, current, and stored appropriately
Client Management
Manages day-to-day client interaction; sets and manages client expectations
Develops lasting relationships with client personnel that foster client ties
Communicates effectively with clients to identify needs and evaluate alternative business solutions
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Builds a knowledge base of each client's business, organization and objectives
Excellent abilities in public communications and consensus building
Understanding of mobile device concepts and mobile software is a plus.

OpenMobile is seeking a talented

Principal Software Engineers - Linux, C++, Java, Android and

Senior Software Engineers - Linux, C++, Java, Android to join our team!

We are actively seeking a talented Software Engineer to keep up with the incredible global demand for ACL on phones, tablets, TVs, etc. We sell to top tier OEMs (believe me, you know them!) and have some of the largest industry leaders backing us.

Eager to join our exciting team?

The ideal candidate will have the following experience:

Android Development: Especially C/C++ native applications, Linux host and target development: Multi-Threaded/Multi-Process application programming kernel and driver development, make based build environments, Bourne shell scripting, system startup, bootstrap, and system configuration.
Languages: C/C++(good), Java (ok)
Graphics: X Windows, SDL (nice to have), OpenGL (nice to have), OpenVG (nice to have)
Processor Families: Intel x86, ARM, TI OMAP (nice to have)
Source Control: git
Object Module Format: Knowledge of ELF, Microsoft Windows object modules
Windows application and driver development, Cygwin (nice to have)
Mobile OS

OpenMobile is seeking talented Quality Assurance Engineers to join our team!

The ideal candidate will have the following experience:

BS in a technical major with 2+ years of experience testing commercial software products as a QA engineer
Hands-on expertise writing software test plans and test scripts, executing them, and reporting test results.
Mobile testing experience (Android, iPhone/iPad, BlackBerry, Windows Phone) and Linux experience are a strong plus
Must be comfortable working in complex testing environments including virtualized servers and related testing infrastructure
Experience using defect tracking and test management systems
Proficiency with one or more programming or scripting languages (C/C++, Java, Python, Rails, SQL a plus)
Excellent oral and written communication skills

OpenMobile is seeking talented OEM Engineer to join our team!

The ideal candidate will have the following responsibilities:

Analyzing OEM hardware and software to determine required work and approach.
Setting up OEM development environments to facilitate work.
Porting ACL to the target environment, including writing / porting new libraries where required.
Developing or integrating user interfaces for embedded devices.
Debugging issues with ACL that arise on the target device.
Contributing to core projects and new lines of business as needed.

Skills/Experience:

4+ years of software development experience using C and C++. Java experience, a plus.
Excellent debugging skills at both the application and operating system level.
Experience with Linux and general operating system concepts. Low level driver and library experience a plus.
Must be a motivated self-starter and be able to work on multiple projects simultaneously.
Comfortable working with OEM prototype hardware and system libraries, and working with external OEM engineering groups.
Android programming experience, a plus.

OpenMobile is seeking talented Sales Engineer to join our team!

The ideal candidate will have the following responsibilities:

Primary technical resource for the field sales force
Actively driving and managing the technology evaluation stage of the sales process, key technical advisor and product advocate for ACL
Responsible for the 'technical win' of the sales process
Articulating technology and product positioning to both business and technical users.
Identifying all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
Responsible for development and delivery of product demonstrations
Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
Able to respond to functional and technical elements of RFIs/RFPs
Able to convey customer requirements to Product Management teams
Able to establish and maintain strong Customer relationships
Able to travel extensively (60%) and international

Skills/Experience:

Proven track record
Tech skills � Android and Linux, knowledge of Windows and graphics a plus
Comfortable in start-up environment w dynamically expanding Customer base
Strong presentation skills/ communicate professionally in written and verbal form
Organized and analytical, with creative and adaptive personality
3-5+ years relevant experience in vendor sales
Experience and familiarity of products and line of business a plus (smartphone and Android world)
B.S. in Computer Science or relevant computing and work experience
Language skills: knowledge of Japanese, Korea, Taiwanese/Mandarin a plus

OpenMobile is seeking talented Senior/Principal Developer to join our team!

The ideal candidate will have the following responsibilities:

Android Internals (porting experience a big plus): C/C++ native applications, Linux host and target development: Multi-Threaded/Multi-Process application programming, kernel and driver development, make based build environments, Bourne shell scripting, system startup, bootstrap, and system configuration.
Embedded Linux
Languages: C/C++, Java
Graphics (a plus): X Windows, SDL , DirectFB, Graphic driver development, OpenGL, OpenVG
Processor Families: Intel x86, ARM, TI OMAP (nice to have)
Source Control: git
Object Module Format: Knowledge of ELF, Microsoft Windows object modules
Windows application and driver development, Cygwin
Mobile OS

OpenMobile is seeking a talented Mobile Android Engineer to join our team!

The ideal candidate will have the following experience:

Experience building Android applications from idea stage to Android Market
Experience with Ruby on Rails, Python or other server side technology
Experience with cloud technologies, esp. Amazon EC2, Simple DB a plus
Strong MVC, object oriented design and development skills
Strong knowledge of the Android SDK and Java
Knowledge of XML, JSON, SQL databases
Knowledge of HTML, Javascript a plus
Experience working with remote teams is a plus
A BS or MS in Computer Science
Please include examples of your mobile apps

OpenMobile is seeking a talented Technical Product Manager to join our team!

The ideal candidate will have the following responsibilities:

Ability to work with business and technical groups to understand business requirements and help communicate and translate to technical requirements.
Writing specifications including requirements and detailed use cases for new products
Track and execute of product roadmaps, development schedules and implementations
Working with Engineers to communicate product requirements, make trade-offs and oversee the product implementation and testing process
Working with Marketing to understand marketing plans and strategies and to ensure the product supports these plans
Presentations to prospects and customers
Maintaining that progress is being made on all project fronts and delivery schedules

Skills/Experiences

Experience writing product requirements and functional requirements documents
Demonstrated ability to manage cross-functional teams, solve complex problems, and produce high-quality results.
Ability to work in a fast-paced, start-up environment.
Excellent oral and written communication skills.
Ability to work independently and in a team environment.
Experience working with remote teams is a plus.
A BS or MS in Computer Science or related field.
5+ years of experience

OpenMobile offers all of the bells and whistles of a fast-paced high tech start up � competitive salary, stock option plan, generous benefit program, 401K matching, and a fast-paced & fun working environment. Care to come join our team? If you are interested in applying your engineering talents to this exciting Framingham-based technology company, please send resumes to jobs@openmobileww.com.